TRADING CHARTER
Johnsons (Henley) Ltd trading as Johnsons Coach Travel of
Liveridge House, Liveridge Hill, Henley-in-Arden,
Warwickshire B95 5QS

OUR TRADING CHARTER WITH YOU FOR ALL HOLIDAY BOOKINGS

1. Why should I read this page?
Because it is very important. Our Trading Charter forms a key part of our agreement with you and forms the basis of a legally binding contract between you as the lead name making the booking, anyone else in your party and us. When you make this booking as the lead name you undertake that you have the authority to accept, and do accept, on behalf of your party the terms of these booking conditions. This contract is made subject to the terms of these booking conditions, which are governed by English Law, and the non-exclusive jurisdiction of the English Courts.
If you did not see this trading charter before you made your booking and you are not happy to proceed with the booking now that you have seen it please return all documentation to us or the travel agents through whom you booked within 7 days of receiving this charter. Your booking will be cancelled and your monies will be returned in full, provided you have not commenced your travel.
  
2. How and when do I make this contract with you?  
We welcome you making contact with us by visiting our website. The contract is made when your booking is entered on to our reservation system and we issue a confirmation of booking. We will send you the confirmation of your booking by email. Please check this confirmation very carefully to ensure all the information is correct and tell us, or your agent, immediately of any errors.

3. How is my holiday money protected?
To protect our coach holidays, we subscribe to the Code of Conduct of the Bonded Coach Holidays Group ('BCHG') of the Confederation of Passenger Transport UK. BCHG requires a bond to be taken out to provide protection for your holiday money in the unlikely event that a Member cannot, for financial reasons, carry out their obligations to their passengers.
Air holidays are ATOL Protected, since we hold an Air Travel Organiser's Licence granted by the Civil Aviation Authority. Our ATOL number is ATOL 6390. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information, visit the ATOL website at www.atol.org.uk <http://www.atol.org.uk>

4. BCHG Consumer Guarantee
The Bonded Coach Holiday Group guarantees to bona fide customers that in the event of failure of a bona fide Member, it will;
(a) wherever possible, arrange for a holiday or tour to be completed;
(b) where failure occurs after a holiday has begun, arrange for customers to be returned by an appropriate means of transport to their UK are of departure;
(c) if the holiday or tour cannot be completed as planned, the reimbursement of payments made by the customer to the BCHG Member.
Please note that all Air Holidays in this brochure are covered by our ATOL licence as detailed in section 3 above.

5. When do I need to pay for my holiday and how much?
At the time of booking you will need to pay a deposit for each person named on the booking.`
The balance must be paid before the dates listed below.
6 weeks before departure date for all British or European coach holidays.
8 weeks before the departure date for all holidays which include flights or cruises.
If you book within these balance due periods  you will need to pay the total holiday cost at the time of your booking.
If you do not pay the outstanding balance for your holiday on or before the date when it is due we may cancel your booking and you will be required to pay the cancellation charges detailed below. The date of cancellation will normally be the date you confirm in writing that you intend to cancel or 15 days after the balance due date, whichever comes first.
DEPOSIT PAYMENTS
£50 per person for all coach holidays in Britain and Europe up to £300.
£75 per person for all coach holidays in Britain and Europe over £300.
£175 per person for all holidays which include flights or cruises.
Where optional items are purchased as part of the tour package these are payable on the balance due date except where items, such as theatre tickets, have been specifically purchased for you. In this case the cost will be payable at a separate date notified to you and will not normally be refundable unless we obtain a refund from the supplier we use.

6. Can you change the price of my holiday after you have issued the booking confirmation?
Yes we can, but only in very limited circumstances. The price of your holiday is subject to change for an increase or decrease in any of the following costs:
. Transportation costs including fuel (including fuel tax), ferry operator fares and tolls, embarkation or disembarkation fees at terminals.
. Exchange rates applied to the particular holiday booked.
. Dues and taxes (including the rate of VAT).
Even in this case, we will absorb an amount equivalent to 2% of the holiday price, which excludes any insurance premium, and any amendment charges. Only amounts in excess of this 2% will be surcharged, but where a surcharge is payable there will be an administration charge of £2 per person. If this means paying more than an extra 10% on the holiday price, you will be entitled to cancel your holiday with a full refund of all money paid. Should you decide to cancel because of this, you must exercise your right to do so within 14 days from the issue date printed on the revised invoice. Alternatively, you may prefer to take a comparable alternative holiday, if available, details of which will be provided with the revised invoice. We will not surcharge you after the date that your balance is due unless the change relates to any amount set by or payable to a Government of a country forming part of the holiday and even then no surcharge will be imposed less than 30 days pre-departure.
Where there is a decrease in the above costs the price of your holiday will be reduced and a refund given. The prices, terms and dates will be those used for applying any increase. In addition to sterling we use the following currencies in calculating our holiday prices. Below are the equivalent  exchange rates to £1 sterling that have been used to calculate holiday prices. Please note that some apparent changes may not effect the price of your holiday due to contractual protection which we have in place.
    £1.00 =    1.40    Euros    EUR
    £1.00 =    2.18    Swiss Francs    CHF
    £1.00 =    0.83    Cyprus Pounds    CYP
    £1.00 =    0.62    Maltese Lira    MTL
    £1.00 =    11.25    Norwegian Krone    NOK


7. Can I change my holiday arrangements?
After we have issued our booking confirmation we will do our best to accommodate any changes you may want to make but we cannot guarantee to do so. Any changes must be notified to us in writing and signed by the person who signed the booking form.
If we are able to make the changes an amendment fee of £15 per booking, per occasion will be payable plus any additional charge for the facilities requested. Any significant alteration after the balance due date will be treated as a cancellation of the original booking and will be subject to the cancellation charges detailed below. A significant alteration would include a change of departure date, holiday or hotel, or number of people travelling.

8. Can I transfer my booking to someone else?
You can transfer your booking to someone else provided you give us reasonable notice. This person must be able to satisfy all the conditions for the holiday and a change cannot normally be made later than fourteen days prior to departure. A name change after the balance due date will be treated as a cancellation of the original booking and will be subject to the cancellation charges detailed below. A name change prior to the balance due date will incur an administration charge of £20.00 per booking for every transfer we make plus any reasonable additional costs caused by the transfer. You will remain responsible for ensuring that the holiday is paid for by the balance due date.

9. How can I cancel my holiday?
You, or any member of your party, may cancel at any time provided that the cancellation is made by the person who signed the booking form and is communicated to us in writing. You will have to pay cancellation charges set out in the scale below to cover our estimated loss resulting from the cancellation.
Note:  You may be able to reclaim the cancellation charges including the non-refundable deposit less the policy excess and the insurance premium, if the reason for cancellation is covered under the terms of the holiday insurance included in the cost of your holiday. Your cancellation will take effect from the date when either the travel agent or we receive your written confirmation of your cancellation. You must also return any tickets or vouchers that you have received. A reduction in room occupancy may increase the charges for the remaining passengers by the application of supplements for low occupancy of rooms.

10. Scale of Cancellation Charges
Period before departure within    Amount of cancellation
which written cancellation is    charge shown as a
received by our Travel Office    % of the holiday price
More than 42 days           Deposit only
(56 days for Air Tours)           Deposit only
28 to 42 days               30%
(42-56 days for Air Tours)           (45%)
14 to 27 days               45%
(28 - 41 days for Air Tours)           (60%)
7 - 13 days               60%
1 to 6 days               100%
(1 - 27 days for Air Tours)           (100%)

11. What happens if you change my holiday?
The arrangements for your holiday will usually have been made many months in advance. Sometimes changes are unavoidable and we reserve the right to make them. Most of these changes are likely to be minor and will do our best to keep you informed. We will tell you before your booking is confirmed if there have been any changes since the brochure was published.
If, after booking and before departure, we make a significant change to your holiday you will have the option of withdrawing from the holiday without penalty or alternatively you may transfer to another holiday without paying an administration fee. In either case we will pay you compensation according to the scale set out below.
A significant change would involve a change in departure or return time of more than 12 hours, location of resort or quality of hotel (excluding single overnight hotels on touring holidays), a change of mode when crossing the channel, or the specification of the coach. Please note that on all our holidays we reserve the right to use either the ferry or the Channel tunnel for the short sea crossing between England and France. If you withdraw from the holiday because we have made a significant change or if we have to cancel your holiday for any reason other than non-payment by you we will offer you the choice of:
. A comparable replacement holiday if available; or:
. a replacement holiday of lower quality together with a refund of the
    price difference; or:
. a full refund of the money you have paid.
When we have notified you of the changes and options available, you must tell us your decision as soon as possible and within any timescale we need to set bearing in mind the need to safeguard the holiday arrangements of other customers.

12. Scale of Compensation
We will pay you compensation for significant changes on the following scale:
Period before departure in
which significant change is notified            Amount per person
to you.
   More than 42 days            Nil
   29 to 42 days            £10
   15 to 28 days            £15
   8  to 14 days            £20
   0 to 7 days                £25
Payment of compensation according to the scale set out above will not affect your statutory right to claim further compensation if, in all the circumstances, you remain dissatisfied.
You are entitled if appropriate to be compensated by Johnsons Coach Travel for the non-performance of the contract where:
a) the package is cancelled because the number of persons who agreed to take it is less than the minimum  number required and you were informed of the cancellation in writing within 42 days of the departure date.
b) the package is cancelled by reason of unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised. If, after departure, we need to make a change to a significant proportion of your holiday we will do our best to make suitable alternative arrangements at no extra cost to you. If it proves impossible to make suitable alternative arrangements or if you have reasonable grounds for refusing the alternative offered, we will arrange transport back to your point of departure or to an alternative location that we agree to.

13. What is the extent of your liability?
We accept responsibility if you or any member of your party is killed or injured as a result of an activity forming part of your holiday arrangements which you booked with us before your departure; or if any part of your holiday arrangements, booked with us in the UK, is not as described on the website, or not of a reasonable standard; if the failure in your holiday arrangements or any death or personal injury is due to any fault on our part or that of our agents or suppliers whilst acting in the course of their employment. We do not accept responsibility if the failure, death or personal injury is not caused by any fault of ours or of our agents or suppliers or is caused by or someone not connected with your holiday arrangements; or if the failure, death or personal injury is due to unusual or unforeseen circumstances which, even with all due care, we, or our agents or suppliers, could not have anticipated or avoided.
For claims which do not involve personal injury, illness or death, the most we will have to pay if we are liable to you is twice the price the person affected paid for their holiday (not including insurance premiums and amendment charges). We will only have to pay this maximum amount if everything has gone wrong and you have received no benefit from your holiday.
If you or any member of your party is killed, injured or becomes ill as a result of transport by ship, train or coach, any liability which we may have to pay compensation is limited in line with the Athens Convention (applies to transport by ship), the Berne Convention (applies to transport by rail) and the Geneva Convention (applies to transport by road). You can get copies of the relevant conventions from us if you ask. You should also note that these conventions may limit or remove the carrier's liability to you and the amount which the carrier has to pay you.
If we make any payment to you or any member of your party for death, personal injury or illness, you will be asked to assign to us or our insurers the rights you may have to take action against the person or organisation responsible for causing the death, personal injury or illness.
Our suppliers (such as accommodation or transport providers) have their own booking conditions or conditions of carriage, and these conditions are binding between you and the supplier. Some of these conditions may limit or remove the relevant transport provider's or other supplier's liability to you. You can get copies of such conditions from our offices, or the offices of the relevant supplier.

14. What do I need to do if I have to complain?
If you have a complaint during your holiday you should tell the driver or courier or supplier, i.e. hotelier at the earliest opportunity so that they can do their utmost to resolve the problem immediately. If, on your return from holiday, you remain dissatisfied you should write within 28 days to the Directors  here at Johnsons.
In your letter you will need to quote your booking reference number, destination and departure date. If you do not tell us at the earliest opportunity about a problem giving rise to your complaint we cannot take steps to investigate and rectify it. In deciding how to respond to your complaint we will take into account the date you first drew the problem to the attention of our driver or courier or supplier.

15. If I do not agree with your decision can I request arbitration?
Yes you can. If we cannot resolve your complaint amicably you may request that the dispute is referred to an independent arbitration scheme established by the Confederation of Passenger Transport UK (CPT). Full details of this scheme will be provided on request or you can obtain a copy from CPT. This arbitration scheme provides a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs. This scheme does not apply to claims for an amount greater than £1500 per person. There is also a limit of £7500 per booking. Normally there is limit of 9 months from the date of return from your holiday within which to request arbitration but in exceptional circumstances the scheme can be used beyond this date. This scheme does not apply to claims that arise mainly in respect of physical injury or illness or the consequences of any illness or injury.

16. Coach seating
There is a seating plan of the coach for each holiday, but it is possible that on occasions operational reasons will require a coach with a different configuration to be used. We therefore reserve the right to alter a coach-seating plan and allocate seats other than those you have booked.
Requests for particular seats can be made on most holidays when booking but because allocations are made on a first come, first served basis you are recommended to book early. When your booking is confirmed you will be offered the best seats that are available at that time. Once booked, your seat number is reserved for the whole holiday except holidays which involve air travel. For these holidays  we hire in reputable operators to carry out the excursions and transfers for us, your seat number is not reserved and our courier may request that passengers 'circulate' around the coach on a day to day basis.
Specific seats will not be allocated on coaches or mini-coaches that operate on feeder services from home to the main holiday departure points or on coaches which carry out transfers to and from a seaport or airport.

17. Heath & Safety on holiday
In some foreign countries, standards of infrastructure, safety and hygiene may be lower than those to which we are accustomed in the UK. You should therefore exercise greater care for your own protection. Further information can be obtained from your GP or from your travel agent who can provide you with the leaflet "Health Advice for Travellers" published by the Department of Health. Some people may be at risk form discomfort or deep vein thrombosis (DVT) if they remain immobile on a journey for a long period of time. If you are planning to undertake a bus or coach journey of more than 3 hours you should consult your doctor if you have ever had DVT or pulmonary embolism, a family history of clotting conditions, cancer or treatment for cancer, a stroke, heart or lung disease or if you have had major surgery in the past 3 months. We reserve the right to refuse any booking in the absence of a doctor's certificate confirming that you are fit to travel. During the journey we will provide comfort stops as frequently as possible. During these stops you are encouraged to get off the coach and walk around. Exercise reduces any discomfort which may be caused by periods of immobility. During any journey you should drink alcohol only in moderation as it leads to dehydration.

18. Passenger behaviour
We want all our customers to have a happy and carefree holiday. But you must remember that you are responsible for your behaviour and the effect it may have on others. If you or any member of your party is abusive or disruptive or behaves in a way which, in our reasonable opinion, could cause damage or injury to others or affect their enjoyment of their holiday, or which could damage property, we have the right , after reasonable consideration, to terminate your contract with us. If this happens we will have no further obligations or liability to you.
The coach driver/representative, ship's captain, or authorised official of other means of transport is entitled to refuse you boarding if in their reasonable opinion you are unacceptably under the influence of drink or drugs or you are being violent or disruptive. If you are refused boarding on the outward journey we will regard it as a cancellation by you and we will apply cancellation charges according to the scale in section 11. If the refusal is on the return journey we have the right to terminate the contract and will have no further obligations or liability to you.

19. No smoking policy
We operate a strict no smoking policy on all of our coaches, however frequent comfort stops are made especially during longer journeys. The no smoking policy of other carriers and suppliers will vary and will be supplied on request if you contact our reservations staff.

20. Pets
We do not allow pets to be taken on our holidays. Registered Assistance Dogs will normally be accommodated on UK holidays but not on overseas holidays.

21. Pick up point, itineraries, travel documents and passport
You are responsible for ensuring that you are at the correct departure point, at the correct time, with the correct documents. We cannot be held liable for any loss or expense suffered by you or your party because of an incorrect passport or late arrival at the departure point.
If you are a British citizen travelling outside the United Kingdom you must have a full UK passport valid for a minimum of three months after your scheduled date of return. Non-UK citizens must seek passport and visa advice from the consulates of the countries you plan to visit prior to making a booking for one of our holidays. The name on the passport must match the name on the ticket. If someone in your party changes name after the booking is made you must tell us immediately so that we can issue the ticket in the new name.
By 10 days prior to the holiday we will send you or your booking agent all the necessary labels so that you receive them in good time for your holiday. Certain travel documents may have to be retained by us and your driver/courier will then issue them to you at the relevant time. If you lose a travel document after it has been issued to you we will require you to meet the direct cost charged by the carrier/supplier for the issue of a duplicate or replacement.
Johnsons Coach Travel reserve the right to modify itineraries to conform with requests from the competent authorities in the United Kingdom and any other sovereign state through which the tour will operate.
Included excursions are detailed on the relevant brochure page and refunds will not be made for any excursion not taken. Optional excursions may be booked and paid for in resort but these will not form part of the package booked with us. Admission fees  to buildings, grounds etc. are not included in the price of the holiday unless otherwise stated on the relevant brochure page. It is however our policy to include all admission charges to places visited within the itinerary. For each holiday the information boxes clearly show the details. In order to ensure that our customers enjoy the excursions during the holiday to the full, we reserve the right to change the order of all excursions, to suit weather or traffic conditions prevailing at the time.

22. What happens if I am delayed?
Your travel insurance does cover you for some delays (please refer to your policy). In addition where you are delayed for more than six hours in any one day we will seek to minimise any discomfort and where possible, arrange for refreshments and meals.

23. Is travel insurance included in the cost of my holiday?
Yes it is. For your peace of mind, we have included travel insurance in the cost of your holiday. A policy wording showing full details of the cover, exclusions and claims procedure is issued when you book. In the event of you needing to cancel your holiday you should advise us by telephone immediately and follow this up in writing. Please note that in the event of a claim, the following excesses will  be deducted from the insurance company's payment to you.
Cancellation, Curtailment
Loss of Deposit              £10
All other claims              £50
Medical and repatriation expenses          £50
Personal possessions              £50
Money                  £50
Travel delay compensation/abandonment          NIL
Full refund                  £50
Missed departure              £50
Legal expenses              NIL
Personal liability            £250
Loss of passport              NIL

24. What assistance will you give me if things go wrong when it is not your fault?
If you, or any member of your party, suffer death, illness or injury whilst overseas arising out of an activity which does not form part of your package travel arrangements or an excursion arranged through us in the UK, we shall at our discretion, offer advice, guidance and assistance. Where legal action is contemplated and you want our assistance, you must obtain our written consent prior to commencement of proceedings. Our consent will be given subject to you undertaking to assign any costs, benefits received under any relevant insurance policy to ourselves. We limit the cost of our assistance to you and any member of your party to £5000 per party.

25. Special Needs
The holidays in this brochure have been carefully panned to include as much as interest as possible. Inevitably some of the holidays may include lengthy periods of travel and some walking on sightseeing excursions. Additionally, many of the hotels will have steps to contend with and some may not possess lifts. Unfortunately, many hotels overseas do not provide adequate facilities for guests with mobility problems or who suffer from other disabilities. Therefore whether you are planning a holiday overseas or in the UK, please notify us before you book if you or any member of your party has special needs or suffers from any disability. We are keen to plan arrangements for your holiday so that special needs and requests can be accommodated as far as possible. If you will need assistance or special facilities in the hotel, or may have difficulties in taking part in excursions or boarding and travelling on the coach or other means of transport you must let us know in advance because not all the holidays in this brochure may be suitable for you. We want you to enjoy your holiday and will try to help you select an appropriate trip. If you need advice or further information either you or your booking agent should contact our Reservations Manager here at Johnsons Coach Travel.

26. Special Diets & Other Special Requests
You may have special dietary needs or other special requests, if so, please make sure that you detail them in the 'Special Requirements' section of the booking form and that they appear on your confirmation of booking. These will be notified to the hotel or hotels on your holiday. However, they are not guaranteed unless we specifically agree them with you. Please note that  some hotels may not have the facilities to cope with special diets or other particular requests and we cannot be held liable for their failure to do so. Where we think this is likely to happen we will tell you prior to your booking confirmation being issued so that you can exercise your right to cancel your holiday booking without charge.

27. Ground or Low Floor Accommodation
Requests for this accommodation must be made in the 'Special Requirements' section of the booking form. Your request will be passed onto the hotelier however, provision cannot be guaranteed unless we confirm on your booking confirmation that this is a guaranteed requirement.

28. Luggage
We ask you to keep luggage down to one medium sized suitcase (a medium sized suitcase is approximately 36" x 18" x 10") weighing no more than 44lbs (20kg) but a small holdall can also be taken on board the coach. We cannot accept responsibility for loss or damage to luggage unless it established that it is caused by our negligence. This includes overnight stops where even though the vehicle and luggage holds are locked and secured, we cannot be held responsible for any luggage left overnight in the vehicle.  Should loss or damage occur you may be able to claim through the holiday insurance provided with your holiday (except for luggage left overnight in the vehicle).

29. Ensuite Bedroom Facilities
In the inclusions box for each holiday, you will see the reference 'all bedrooms are en suite with' etc. This means that a private bath and/or shower and wc is included within the bedroom. Should you have a  preference  for a bath or a shower, please make a request in the 'special requirements' box on your booking form. 'Half board' always means dinner, bed and breakfast.

30. Meals in Continental Hotels
Whilst all hotels that we book for our Continental holidays, whether they be overnight or main resort hotels, are of high standard, would you kindly note that dinner arrangements often include a set meal with no menu choice and are generally of a traditional style for that country. Breakfasts are always of  Continental style, however, buffet Continental breakfasts are included.     
 
31. Children's reduction
On all centred holidays a reduction is available for children aged under 12 years and when the child shares a room with two full fare paying passengers. Please enquire when booking.

32. Emergency 24 Hours Telephone Number
A member of staff is always on hand 24 hours a day, to help either before your holiday, or on the day of departure by telephoning 01564 797040.

33. Mobility Scooter Policy
Please note that we can accept one 'compact' electric mobility scooter per holiday.  Our definition of 'compact' is that the scooter is class 2 specification; i.e.  It must be designed to be dismantled, so that it can be loaded into the boot of a car.  The actual maximum sizes of class 2 mobility scooters are; Length - 1200mm, and width - 700mm max.  (We cannot accept class 3 scooters as these are too large and heavy to lift.)  Furthermore, would all users of scooters and wheelchairs kindly note that you must be able to negotiate the five steps to board the coach, in order to manage and enjoy our holidays.

34. Single Occupancy
Single occupancy of rooms when available may be subject to a supplementary charge and this will be shown on the appropriate brochure page.

35. Data Protection Act
In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we, and your travel agent, need to use the information you provide such as name, address, any special needs/dietary requirements etc. We take full responsibility for ensuring that proper measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as hotels, transport companies etc. The information may also be supplied to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law.
Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not, however, pass information on to any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities or dietary/religious  requirements . If we cannot pass this information to the relevant suppliers, whether in the EFA or not, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons. Please note that where information is held by your travel agent, this is subject to your agent's own data protection policy.
Your data controller is our Reservations Manager here at Johnsons Coach Travel. You are entitled to a copy of your information held by us and if you would like to see this, then please contact us.
We retain your full contact details and other information in secure files and electronic storage facilities. We may use this information to contact you by mail, telephone or electronic means. We will provide you with details of other goods and services including those of selected third parties who may contact you direct by mail, telephone or electronic means. If you do not wish to receive further information about products and services from either ourselves or third parties then please write to our Reservations Manager.

MAKING ENQUIRIES & BOOKING YOUR EXPRESS BREAK

Pay one price - All Express Breaks have just one price - £99 per person.

No lunches or entrance charges to any attractions are included. The London break is on a bed and breakfast basis.

Book your Express Break(s) on line and we will allocate the next available seats on the coach and include details in your booking confirmation.

One boarding point with free parking - For a quick start to the beginning and end of your break, there is just one boarding point, here at our premises at Liveridge Hill.

Our car park is safe, secure and well lit and you can park here for the duration of the break, free of charge. DIRECTIONS: Our premises are situated one mile north of Henley, on the A3400, travelling towards Birmingham. On arrival, enter via the 'Entrance' gateway and follow the signs for 'Express Breaks Parking'. For passengers being dropped off and collected at the end of the break, there is ample space for this.

Travel in comfort - All coaches used on Express Breaks will be from our top class touring fleet, equipped with air conditioning, reclining seats and toilet.

No smoking - Enjoy a great atmosphere!

Please remember that we operate a no smoking policy on all coaches.

Booking conditions
Enquiries - just contact our Travel Office at Liveridge Hill, Henley in Arden (on the Birmingham Road, A3400 north of Henley), or make your booking online.
Express Break Bookings - To book online, select your Express Break and follow the instructions on our website.
Confirmation of Booking - At the time of making your online bookinig, we require payment in full. Once received we will send you your Express Break confirmation, receipt of payment, the number and location of seats booked and pick up times.
Methods of Payment - We accept all major credit and debit cards.
Reductions - There are no reductions for children on Express Breaks.
Cancellation by the Company - Should the circumstances arise where, due to less than 20 bookings, we are forced to cancel an Express Break, all monies paid by all passengers for that particular excursion will be refunded and following that the Company shall be exempt from any further liability.
Cancellation by the passenger - You may cancel your Express Break at any time and provided that we receive notice of cancellation within 56 days (8 weeks) of the departure date, then we will refund you the value of the break, less a £20 cancellation charge and the value of your travel insurance premium. No refunds can be given for cancellations made less than 56 days prior to departure. You may be able to claim back the cost of your Express Break (less the insurance premium and the insurance excess charge) through your travel insurance which is included in the cost your your holiday.
All bookings in this leaflet are subject to our Trading Charter which is published in our main Summer 2008 Coach Holiday brochure.
Alterations - The company reserves the right to alter or cancel any of the Express Breaks listed in this leaflet.

MAKING ENQUIRIES & BOOKING YOUR EXPRESS EXCURSION

Pay one price - All Express Excursions have just one price - £13 per person.

No admissions or attraction charges are included.

Book your Express Excursion on line and we will allocate the next available seats on the coach and include details in your booking confirmation.

One boarding point with free parking - For a quick start to the beginning and end of your excursion, there is just one boarding point, here at our premises at Liveridge Hill.

Our car park is safe, secure and well lit and you can park here allday free of charge. DIRECTIONS: Our premises are situated one mile north of Henley, on the A3400, travelling towards Birmingham. On arrival, enter via the 'Entrance' gateway and follow the signs for 'Express Breaks Parking'. For passengers being dropped off and collected at the end of the break, there is ample space for this.

Travel in comfort - All coaches used on Express Excursions will be from our top class touring fleet, equipped with air conditioning, reclining seats and toilet.

No smoking - Enjoy a great atmosphere!

Please remember that we operate a no smoking policy on all coaches.

Booking conditions
Enquiries - just contact our Travel Office at Liveridge Hill, Henley in Arden (on the Birmingham Road, A3400 north of Henley), or make your booking online.
Excursion Bookings - To book online, select your Express Excursion and follow the instructions on our website. Bookings for Express Excursions may be made up to 5pm on the day before departure or up to 12 noon on a saturday for a Monday departure.
Confirmation of Booking - At the time of making your online bookinig, we require payment in full. Once received we will send you your Express Excursion confirmation, receipt of payment and the number and location of seats booked.
Methods of Payment - We accept all major credit and debit cards.
Reductions - There are no reductions for Senior Citizens or Children on Express Excursions.
Cancellation - (a) By The Company - If due to less than 20 bookings we are forced to cancel any excursion, we reserve the right to do so up to 2 working days prior to departure. All monies paid by passengers will be refunded and following that we shall be exempt from further liability. (b) By The Passenger - you may cancel your booking at any time subject to these conditions: -
(i) More than 2 working days prior to departure you will receive a refund of £6.00 per person.
(ii) Less than 2 working days notice, the £13.00 per person is non refundable.
Alterations - The company reserves the right to alter or cancel any excursion.
Unaccompanied Children - Children under the age of 15 must be accompanied by an Adult of at least 18 years of age.

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